Refund Policy
This policy applies to custom digital PixelCraft pattern orders.
Before digital delivery begins
Contact us promptly if you placed an order by mistake. If generation and delivery have not begun, we will normally cancel and refund the order to the original payment method.
Immediate delivery and withdrawal
At checkout you expressly request immediate delivery of the custom digital content and acknowledge that the statutory right of withdrawal is lost once delivery begins, where applicable. This does not limit rights you have when digital content is defective or not supplied as agreed.
When we will fix or refund
If the PDF cannot be downloaded, is corrupt, is missing promised pages, or materially differs from the confirmed preview and frozen order data, we will first offer a replacement or regeneration at no cost. If we cannot correct the problem within a reasonable time, we will provide an appropriate price reduction or refund.
Custom appearance
The confirmed preview shows the design data used for the delivered pattern. A change of preference after correct delivery is not normally refundable, but this does not remove mandatory consumer rights.
How to request help
Email hello@enoki.no with the order ID and a short description of the issue. Approved refunds are returned through the original payment provider; bank processing time may vary.
Contact
Feng Feng, Sophus Bugges Gate 12, 4041 Stavanger, Norway. Email: hello@enoki.no.